KELVIN TOOTH

Mobile: +44 (0) 7411 997 803

PROFILE

I am a reliable technical architect and support analyst, providing support to clients and co-workers alike. I am frequently sought for my problem solving and analytical skills, responsible for arriving at the most appropriate design or resolution for requirements and problems. My background is varied and my interests include programming, scripting, advanced troubleshooting and requirements analysis. I enjoy working in a team and overcoming the challenges we meet on the way. I am always looking for opportunities to develop my skills in interesting environments.

Personal website: http://www.kelbv.com

TECHNICAL SKILLS

Oracle Solaris, Linux, Microsoft Windows Client/Server

Unix Shell Scripting, Perl, Microsoft C# .net, DirectX, Direct3D, Pascal, PHP, VBScript, Java, Oracle PL/SQL, JavaScript, Python, ASP, ASP.net

Microsoft IIS, Apache, Tomcat, Oracle WebLogic Server, Web services

Microsoft Dynamics CRM

Oracle RDBMS, Microsoft SQL Server, MySQL, Derby databases

TCP/IP, DNS, FTP, HTTP, LDAP, POP3, SMTP, DHCP, Layer 4 network load balancing

Remedy and ITSM packages

Memex Information Engine, SAS Data Management Standard and toolsets

Oracle SOA suite, Fusion Middleware, BPEL, Microsoft SQL Server Integration Services

PKI certificates, Kerberos and Active Directory

PROFESSIONAL TRAINING

Oracle database 9 and 10

Microsoft Dynamics CRM 2013

WebLogic Server 10

Sun Microsystems: Solaris System Administration II

Java Programming Language

Memex Intelligence Engine

Alteon Websystems: Layer 4 Switching

Network Appliance: Data ONTAP System Administration

ITIL v2 Foundation - certification gained

WORK HISTORY

May 2016 – Present

Technical Architect Delivery Associate Manager

Accenture, London

Working in a security cleared (SC Level) team responsible for support of a wide range of applications.

Technical architecture lead across multiple client applications and projects

Attendee at architecture groups and member of technology forums

Continuation of previous role via TUPE

Sept 2012 – May 2016

Senior Application Architect

Unisys Ltd. London

Working in a security cleared (SC Level) team responsible for support of a wide range of applications.

Rated “Top Achiever” in performance reviews in 2013, 2014 and 2015

Technical lead on customer projects assisting in successful delivery on schedule and within budget.

Attending IT Quality Gate process meetings, and approval of change requests

Requirements gathering from end-users, customers and stake holders

Technical solution build, design, testing and implementation in testing and production environments

Creation of functional specifications and design documents

Automation of tasks by writing Perl and Unix scripts

Point of escalation for in-depth issues and 3rd line support, providing expert advice and support including for 24x7 on-call support engineers

Providing assistance to Storage, Oracle DBA, Wintel, Solaris server teams and external customer business units

Technical Lead for production change, upgrade and implementation

Managing training, knowledge transfers to members of the support team and end-users

Testing and integration of new applications/upgrades

Technical representation at high level client meetings, service reviews, major incident meetings

Reviewing and signing off of internally and externally produced documentation

Technical point of contact for 3rd party software providers

Identification of risks, dependencies and gap analysis for projects

Developing solutions in Perl, PL/SQL, VBScript for feed and ETL processes

May 2012 – Sept 2012

Web & Data Solutions 3rd Line Support Team Lead

Liberty Global Operations B.V

Amsterdam, The Netherlands

Working alongside local development and delivery teams providing services for Pan-European business activities.

Leading third line support activities, and liaising with offsite regional support management functions

Providing guidance in the resolution of incidents

Mentoring new team members

2008 – April 2012

Application Architect

Unisys Ltd. London

Working in a security cleared (SC Level) team responsible for support of a wide range of applications.

Rated above average (“Exceptional” and “Excellent”) in performance reviews in 2008, 2009, 2010 and 2011.

Sept 2006 – 2008

Systems Analyst

Unisys Ltd. London

Working in a security cleared (SC Level) team responsible for support of a wide range of applications.

2nd Second line support activities

Call handling and investigation

Trouble shooting and root cause analysis

Knowledge management and transfer

Change and upgrade implementation

Working within an ITIL v2 compliant environment

Responsible for maintenance and creation of DR solutions for mission critical applications

Provide 24x7 on-call support for business critical applications

Database support and management.

Development of monitoring scripts, automation of tasks

Assisting with capacity management data collection

1999 – 2002

Internet Design Engineer

Cable and Wireless

London

Working with a team that had design authority for aspects of Cable and Wireless Internet products in the UK and globally.

Designing as part of a small team the software configuration of a globally distributed X.500 directory

Designing, writing and deploying an LDAP user authentication system using Perl for access to a Usenet service

Technical input on shared and dedicated web hosting products

Load Balancing access to Usenet servers using Layer 4 switching technology

1999 – 1999

Internet Systems Engineer

Cable and Wireless

London

Application and platform support for Cable and Wireless Internet operations

Application and network support for Cable and Wireless’ UK based corporate and residential products.

Support of web, proxy, FTP and Usenet servers

Provisioning of corporate customers and Cisco configuration for connectivity

Troubleshooting problems across the Dial ISP

Maintenance of web pages

On call out of hours’ maintenance and support

Solaris system administration

EDUCATION

1985 – 1990

City of London School

London

3 A Levels English, Economics and Maths

1 AO Level Maths

9 GCSEs

PERSONAL

I enjoy sewing, animation, photography, computer graphics, painting and drawing.

I regularly tutor Mathematics, and enjoy many aspects of Mathematical analysis and problem solving.